Types of Operation Jobs at EdTech Companies

An operations team is essential to any organization, especially for EdTech companies. The operations team ensures that the company's products and services run smoothly and are responsible for a wide range of tasks.

These roles tend to work behind the scenes to better the product and its marketability. They require a variety of skills, a number of which are highly transferable from teaching.

If you’re looking for a job outside of the classroom and beginning your former teacher life at an EdTech company, jobs in operations might be best for you.

Here are some of the roles that you might find on an operations team at an EdTech company.

Customer Support Jobs

The customer support team is responsible for helping users with any issues they might encounter while using the company's products and services. They answer questions about how to use a particular feature or troubleshoot technical problems.

This role works closely with customers, so customer service and relationship building skills are crucial here. You should also have a great working knowledge of the product and company to easily help customers without needing to ask other teams for support.

Data Analyst Jobs

Data analysts collect and analyze data related to the company's products and services. They might track user engagement, monitor website traffic, or assess the effectiveness of marketing campaigns. This data can be used to make informed decisions about how to improve the company's offerings.

This role is crucial to nearly every role and works closely with many teams to continually better the product(s) and company.

Product Manager Jobs

Product managers oversee the developing and launching of new products and features. They work closely with designers and developers to ensure that the product meets the target audience's needs and aligns with the company's overall goals.

This role may fall under Product or under Operations depending on the company.

Operations Manager Jobs

Operations managers are responsible for overseeing the company's day-to-day operations. They might manage the customer support team, coordinate with other departments, and ensure the company meets its goals and objectives.

An employee in this role should be well-rounded in skills with toned leadership abilities and have a good understanding of the market your company sells in.

Sales Operations Jobs

Sales operations teams help streamline the sales process and ensure the company meets its revenue goals. They might work on lead generation, sales forecasting, or customer relationship management.

While this might seem more specifically like a sales role, this role works behind the scenes to support the sales team by developing strategy and listening to the market.

Quality Assurance Jobs

The quality assurance team is responsible for testing the company's products and services to ensure they meet certain standards. They might identify bugs or usability issues and work with developers to fix them.

In conclusion, the operations team plays a crucial role in the success of an EdTech company. They are responsible for ensuring that the company's products and services meet the needs of its users and that the company is meeting its overall goals and objectives.

By understanding the various roles on the operations team, you can better appreciate the hard work that goes into creating and maintaining successful EdTech companies while learning how your skills could best fit in these roles.