Edtech Customer Success I Love on August 22, 2024
Customer Success Manager Roles I Love this Week!
Are you looking for exciting new career opportunities in the education technology sector? Welcome to our blog post highlighting three outstanding Customer Success Manager roles that could be perfect for passionate professionals ready to make a difference in the EdTech world!
In this article, we'll explore enticing positions at Nearpod by Renaissance, TurnItIn, and Reforge - all offering remote work options and competitive salaries. Whether you're an experienced customer success professional or looking to transition into this dynamic field, these roles present unique opportunities to leverage your skills in driving student success, managing key relationships, and shaping the future of education technology.
Let's dive into the details of these exciting positions and see how they could align with your career goals and passions!
Customer Success Manager at Nearpod by Renaissance
Full-time • Remote (United States) • $68,000 - $80,000 / year
Are you passionate about education technology and driving student success? Nearpod, a leading pre-K–12 education technology company, is seeking a Customer Success Manager to join their team. This role offers a unique opportunity to make a significant impact in the education sector while leveraging your skills in customer relationship management and EdTech.
Key Responsibilities:
Drive adoption, retention, and expansion among valuable school customers
Build and leverage key partner relationships across school districts
Strategize with sales, marketing, and product teams throughout the customer journey
Manage expansion sales processes and product demonstrations
Continuously self-educate on Nearpod's products and the K-12 competitive landscape
Qualifications:
2+ years of experience in Customer Success or Account Management
Strong adaptability and problem-solving skills
Excellent communication and organizational skills
Background in Education and/or SaaS companies is a plus
This remote position offers the opportunity to work with a global leader in education technology, with Renaissance solutions used in over one-third of US schools and more than 100 countries worldwide. If you're ready to make a difference in education while growing your career in EdTech, this could be the perfect role for you!
Exciting Opportunity: Customer Success Manager at TurnItIn
Full-time • Remote (United States) • $74,700 - $99,600 / year
Are you passionate about education and looking for a rewarding career in the EdTech industry? TurnItIn, a leading innovator in the global education space, is seeking a Customer Success Manager to join their team. This role offers an excellent opportunity for those with a background in education or customer service to transition into the tech sector.
Key Responsibilities:
Manage relationships with a portfolio of accounts, ensuring client satisfaction and driving positive outcomes
Partner with customers to understand their business needs and objectives, selling the value of TurnItIn products
Execute strategic plans to expand the customer base and achieve renewals and growth targets
Own the customer renewal process, including discussing contract terms and tracking timelines
Communicate the value proposition through compelling stories and presentations
Qualifications:
3 years of related work experience as a customer success manager, preferably with data analytics and Software Sales industry experience
Strong interpersonal, communication, and negotiation skills
Demonstrated sales and objection handling skills
Excellent written communication and phone presence
This remote position offers a competitive salary range of $74,700 to $99,600 per year. If you're ready to make a difference in education and join a diverse, innovative team, this could be the perfect opportunity for you!
Exciting Opportunity: Customer Success Manager, Enterprise at Reforge
Full-time • Remote (United States) • $96,000 - $120,000 / year
Are you passionate about helping businesses maximize their potential through cutting-edge education? Reforge, a leader in professional development for tech professionals, is seeking a Customer Success Manager for their Enterprise team. This role offers a unique blend of impact, networking, and creativity in a fast-paced startup environment.
Key Responsibilities:
Drive activation strategies for team customers
Lead relationships with strategic accounts
Collect and disseminate customer insights to inform product and marketing priorities
Ideal Candidate:
Minimum 4+ years in a client-facing role, preferably in Enterprise CSM
Exceptional interpersonal and active listening skills
Data-driven approach to account prioritization
Strong project management and cross-functional collaboration abilities
Why Reforge?
Impact: Shape the future of professional education alongside industry experts
Network: Collaborate with senior leaders from top tech companies
Growth: Join at a critical inflection point as the company scales ambitious projects
Reforge offers competitive compensation, flexible work environment, and a culture focused on professional development. If you're ready to create the best work of your career while helping others do the same, this could be your next big opportunity!
Interested candidates can apply through Reforge's careers page. Don't miss this chance to be part of a transformative force in professional education!
Other Roles You Should Consider:
Customer Success Specialist
McGraw Hill • Full-time • Remote (United States) • $75,000 - $90,000 / year
Customer Success Manager
Blackbaud • Full-time • Remote (United States) • $61,000 - $77,800 / year
D2L • Full-time • Remote (Canada) • $48,700 - $78,000 / year
Anthology • Full-time • Remote (United States) • $85,000 - $90,000 / year
Classkick • Full-time • Remote (United States) • $70,000 - $78,000 / year
Wiley • Full-time • Remote (United States)
Enterprise Customer Success Manager
Evertrue • Full-time • Remote (United States) • $90,000 - $140,000 / year
